Last Updated: August 2026

At Modern Interior, customer satisfaction is our top priority. We are committed to providing high-quality interior products and excellent service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is unused and in its original condition.
  • The product is returned within 7 days of delivery.
  • The original invoice or proof of purchase is provided.

All returned products must be in their original packaging with all accessories, labels, manuals, and protective materials included.

2. Non-Returnable Products

The following items cannot be returned or exchanged:

  • Custom-made or made-to-order products.
  • Cut-to-size wallpapers, flooring, blinds, or sheets.
  • Special order items requested by the customer.
  • Products damaged due to misuse, improper handling, or incorrect installation.
  • Products showing signs of use, scratches, stains, or physical damage after delivery.
  • Clearance, sale, or promotional items (unless defective).
  • Products returned without original packaging.

3. Damaged or Incorrect Products

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery.
  • Provide clear photographs of:
    • The damaged product
    • Packaging
    • Shipping label
  • Include your order number and invoice.

After verification, we will arrange a replacement or refund, depending on product availability.

4. Return Process

To request a return:

Step 1

Contact our customer support team with:

  • Order Number
  • Full Name
  • Phone Number
  • Email Address
  • Reason for Return
  • Photos (if applicable)

Step 2

Our support team will review your request within 2–3 business days.

Step 3

If approved, return instructions will be provided.

Step 4

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

5. Refund Policy

Approved refunds will be processed using the original payment method whenever possible.

Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Shipping charges, installation fees, and handling charges are generally non-refundable, unless the return is due to our error.

6. Exchange Policy

Products may be exchanged if:

  • They arrive damaged.
  • An incorrect product was delivered.
  • A manufacturing defect is confirmed.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer:

  • A similar product
  • Store credit
  • A refund

7. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined in this policy.

Custom-made or personalized orders cannot be cancelled once production has started.

8. Installation Services

If installation services have already been completed, service charges are non-refundable.

Customers are responsible for inspecting all products before installation begins.

Once a product has been installed, returns may not be accepted unless a manufacturing defect is confirmed.

9. Return Shipping

If the return is due to:

  • Incorrect product supplied by Modern Interior
  • Manufacturing defect
  • Shipping damage

We will cover the return shipping costs.

For returns due to:

  • Change of mind
  • Incorrect product selection by the customer
  • Personal preference

The customer is responsible for all return shipping charges.

10. Inspection of Returned Products

Every returned product is inspected before approval.

Modern Interior reserves the right to reject returns if:

  • The product has been used.
  • Items are incomplete.
  • Packaging is damaged or missing.
  • The product has been altered.
  • The return request falls outside the allowed return period.

11. Refund Exceptions

Refunds may be reduced or declined if:

  • The returned product is damaged after delivery.
  • Parts or accessories are missing.
  • The product has been installed or modified.
  • The item is returned in an unsellable condition.

12. Warranty Claims

Products covered under a manufacturer’s warranty should be claimed according to the warranty terms provided with the product.

Warranty claims are subject to inspection and approval and do not automatically qualify for a refund.

13. Force Majeure

Modern Interior shall not be responsible for delays or failures in processing returns or refunds caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, or other unforeseen events.

14. Policy Updates

Modern Interior reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

We are committed to resolving your concerns promptly and ensuring you have a positive shopping experience with Modern Interior.